Conducting Effective Supervisions
Course objectives:
This half day course is to enable staff to get the best out of their supervision discussions.
- Understand what is a supervision and why it is important
- Know policy and expectations required by Care Act 2014 and CQC, and the impact of the Care Certificate
- Completion of a supervision form, feedback skills and good/bad practice
- Opportunity to practice supervisions in a safe learning environment
- Reflection and what happens next?
Course Times: 9.30-12.30 (3 hours)
Course Dates: Please see our training calendar or call 01594 860090
Course Cost: £45 per person
Awarding Body: The Orchard Trust
Course Venue:
Leadership Skills
Course objectives:
This three session modular half day course is to enable staff to get the best out of their management skills in the following areas:
- Personal Leadership – Strengths & Feedback
- Team Leadership – Positive, inclusive approach. Lead by example.
- Task Leadership – Delegation & problem solving
Course Times: Three module course, 9.30-12.30 each module (12 hours)
Course Dates: Please see our training calendar or call 01594 860090
Course Cost: £135 per person
Awarding Body: The Orchard Trust
Course Venue:
Customer Service
Course objectives:
This course teaches best practice in Customer Service and covers key areas including:
- Team Building
- Effective Communication
- Dealing with common conflict in the workplace
- Stress Management
- Time Management
- Telephone Skills
On successful completion of the course you will receive an Orchard Trust Training certificate of attendance.
Course Times:09.30-12.30 (3 hours)
Course Dates: Please see our training calendar or call 01594 860090
Course Cost: £45.00 per person
Awarding Body: The Orchard Trust
Course Venue: The Lodge, The Orchard Trust, Lydbrook, Gloucestershire, GL17 9PD
Effective Appraisals
Course objectives:
This half day course is to enable staff to get the best out of their appraisal discussions.
- Understand what an appraisal is and why it is important
- Planning for an appraisal
- The benefits of appraisals
- Supportive listening
- Exploring ways to transcend conflict
Course Times: 9.30-12.30 (3 hours)
Course Dates: Please see our training calendar or call 01594 860090
Course Cost: £45 per person
Awarding Body: The Orchard Trust
Course Venue:
Make a booking request
If you would like to enquire about any of our training courses, or make a booking request, please use of simple online booking form below. You can also email our Learning & Development Team on learninganddevelopment@orchard-trust.org.uk.
